Cultured Hooligans — Shipping Policy

At Cultured Hooligans, we aim to get your order packed and on its way as quickly as possible. All orders are shipped within South Africa using Aramex.

1. Order Processing

Orders are processed and prepared for courier collection on the day your order is placed, provided the order is received during our normal operating hours and payment has been successfully completed.

Orders placed outside our operating hours, on weekends or public holidays may be processed on the next business day.

2. Delivery Times

Once your order has been collected by Aramex, you can generally expect delivery within:

2–5 business days

Delivery times are estimates and may vary depending on your location, courier volumes, public holidays and circumstances outside of our reasonable control.

Remote or outlying areas may require additional delivery time.

3. Courier

All Cultured Hooligans orders are shipped using Aramex.

Once your order has been dispatched, you will receive the relevant tracking information where available so that you can follow the progress of your delivery.

4. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information at checkout.

Cultured Hooligans cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided by the customer.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed once the parcel has been handed to Aramex.

5. Missed Deliveries

If a delivery attempt is unsuccessful, Aramex may make further delivery attempts or contact you using the details provided with your order.

Customers should ensure that someone is available to receive the parcel where required.

Additional delivery arrangements or charges resulting from an incorrect address or repeated failed delivery attempts may be the customer's responsibility where applicable.

6. Delayed or Lost Parcels

While we work with Aramex to ensure orders are delivered safely and promptly, courier delays can occasionally occur.

If your parcel appears to be significantly delayed or is reported as lost, please contact Cultured Hooligans. We will work with the courier to investigate the shipment and assist with resolving the issue.

Nothing in this policy limits any rights or remedies available to consumers under applicable South African law.

7. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product.

We will assess the matter and, where appropriate, work with the courier to resolve the issue.

8. Delivery Areas

Cultured Hooligans currently offers delivery within South Africa.

Delivery availability and pricing may vary depending on the destination.

9. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms displayed during the relevant promotion.

10. Contact Us

If you have any questions about your delivery or order, please contact:

Cultured Hooligans
South Africa
Email: [Insert customer support email]
Website: [Insert website]

We appreciate your support and can't wait for you to receive your Cultured Hooligans order.